MAKING THE RIGHT MOVES
It is our priority to be constantly evolving for our customers—not just in our products, but in how we serve them.
So when Peter G. Watson was chosen to be Greif’s President and Chief Executive Office, we knew we were making the right move for both our company and our customers.
Pete is a customer-focused leader who believes that, “In spite of every well-intentioned activity in our business, we succeed if we serve the customer. We fail if we don’t.” Pete has been the architect of strong businesses within Greif that are successful because our value proposition enables customer success.
Vision: In Industrial Packaging, be the best performing customer service company in the world.
- Our people working together and becoming the best team
- Achieving excellence in customer service
- Transformational performance
To that end, we track our customers’ satisfaction very closely with internal indexes. On top of that, we have recently adopted the commonly used Net Promoter Score (NPS) methodology to enable us to engage in deeper dialogue with customers about their expectations.
“Clearly we want to be the preferred choice by our customers,” said Pete. “The only way to do this is by fulfilling their needs, delivering value and simply delighting them—every day. I believe it really is that simple.”
Based upon the responses, we identified and committed to meeting the following crucial needs:
- Consistently providing the best quality solution
- Deliver on time
- Communicate in a timely manner
- Help customers be successful by being their safe choice
Our team is committed to meeting these needs and will be sharing our progress with you throughout the year.
“Our customers will be the judge on whether we succeed,” Pete concluded. “I want them to be assured of our commitment to achieving the service excellence they deserve.”